Terms & Conditions

By using our website and buying wine from us you are agreeing to our Terms & Conditions as set out below. 

These terms were last updated 25 May 2015

 

PROVISION OF WEB SITE SERVICE

The Site is owned and operated by The Wine Buff Holdings Ltd. (Company No: 358167), whose registered office is at 5 Pery Square, Limerick, Ireland.

General Email: info@thewinebuff.com

Office Telephone: +353 61 423 904

 

AGE RESTRICTION

It is our policy to not sell alcohol to anyone under the age of eighteen in accordance with the law. By registering or placing an order with us you are confirming you are over eighteen. If the wine you purchase is a gift then the recipient must also be over eighteen. 

Upon delivery, if our couriers are in doubt of the age of the recipient of an order they are required to request proof of age.  In the event that this is not satisfied they are not permitted to leave the wine.

 

customer registration 

It is your responsibility to ensure that changes in your personal details are updated immediately. 

The Wine Buff reserves the right to decline your registration. 

The Wine Buff reserves the right to suspend or cancel your registration. 

The suspension or cancellation of your registration, and your right to use the Company website shall not affect either party’s statutory rights.

 

WINE PRICING & AVAILABILITY

All prices on our website are quoted in euro € and include VAT applicable in Ireland. 

Whilst we work hard to ensure the details and pricing on our website to be accurate, occasionally errors may occur. Please note, the bottle in the image displayed for any wine may vary from the one received due to a change in vintage, bottle type or labeling design. The actual wine will always be as described however, including vintage, unless we inform you otherwise. 

We sources our wines directly from the vineyards and in most cases from smaller natural wine makers. We do our best to avoid stock out situations, but it can happen, when wine becomes unavailable due to shortage in the vineyard or vintage change. In the event that you have ordered a wine that we are short of we will contact you to ask would you like to choose something else or wait until the wine becomes available. 

If you have ordered a product that is incorrectly described or priced, we will contact you prior to delivery to advise you of the correct details. You may wish to cancel your order if you are unhappy receiving the product with the corrected description and price. We reserve the right to change prices at any time.

DELIVERY

The Wine Buff offer a delivery service in the Republic of Ireland only, please contact us directly if you need shipment made to the UK.

Our delivery charges are €6.50 flat rate delivery to each address. If you wish to make multiple deliveries to different addresses then each address will be regarded as one drop.  

 

Your order will normally arrive within 48 hours. We may use an independent courier to deliver your order and they will contact you to arrange delivery. Deliveries do not take place on weekends, operating only Monday to Friday. Failure to deliver your order within three days will result in your order being returned to us. We will then contact you to re-arrange delivery, or cancellation of the order. Failure to make delivery a second time will result in the cancellation of your order.

 

Please note we are unable to arrange for the courier to deliver wine outside business hours. If you think you (or the recipient) won't be home to accept the wine you can choose to have it delivered to a business address. It is mandatory that a contact number is provided for all delivery addresses

 

cancellation

You can cancel your order at any stage up to the point of dispatch and within seven days of receiving your wine order.

If your wine should not arrive in reasonable condition you should notify us as soon as possible. If the wine is visibly damaged on delivery you should refuse delivery and request that the wine is returned to us, Damaged product, or wine suffering from ‘cork taint’, will be replaced or refunded immediately. This will not affect your statutory rights.

Should you be unhappy with any aspect of your order, we will collect all or part of your order for free and provide a full refund within thirty days, provided the goods remain in a saleable condition. Goods received should be inspected immediately upon receipt to check for damaged or missing products. Failure to notify us of damaged or missing product within seven days of receiving the order may negate your right to free return and refund.

our promise on service

If you are unhappy with our performance in any way please get in touch, by any method outlined below. At the Wine Buff  we want you to be happy with our wines and service at all times and will endeavour to resolve any issues you encounter as quickly as possible.

 

 

 

GETTING IN TOUCH

We can be contacted by post, email and telephone as detailed below.

 

BY POST:

The Wine Buff, PO BOX 415, Limerick

 

BY TELEPHONE:

+353 61 423 904

 

BY EMAIL:

info@thewinebuff.com

 

All contracts that result from the use of this website are concluded in English. Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.

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